Tech Support Coordinator needs: • 8a to 330p with 1 weekend shift & 1 day off • Monday Friday 8am midnight; Saturday: 9am 10pm; and Sunday 10am 10pm • Open Schedule Availability • • Previous call center experience • Previous technical / customer service experience • Open Schedule Availability • Previous call center experience preferred • Previous technical / customer service experience • Saturday Sunday between 8AM and Midnight (Except Christmas day) Duties: • Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics. • Assists by giving correct resolutions in a clear, concise and courteous manner. • Interprets error messages from system software or application programs; initiates required actions.