Context: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.
Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.
To enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech.
This role sits within the Human Design Team.
Purpose of the Human Design Lead
The main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include:
-
Human enablement
-
Behavioural transformation
-
Leadership Development Programs
-
Coaching
-
Learning