In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
APA QUALIFICATION IS REQUIRED The successful candidate will work within the KennCo Insurance in the claims department. Key Duties / Responsibilities: The duties and responsibilities of the role of the Motor Claims Handler will include but will not be limited to: Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible. Handling all incoming communication proactively to ensure the early and cost-effective resolution of all claims Dealing with all incoming correspondence from claimants, assessors, garages, solicitors and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hire Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability. Negotiating settlements of claims in a professional and fair manner with all interested parties. Handling an assigned workload of claims through to final settlement Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately. Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA’s Managing personal performance targets to ensure all personal and team targets are met Carrying out such duties as management may require from time to time. Key Skills: A minimum of two years claims handling is essential. APA/Grandfathered status, ideally working towards CIP. Customer-focused and ability to agree ‘win-win’ situations. Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) and motor legislation. Methodical and structured approach to work demonstrating good problem-solving skills.