Patient Service and Success Manager (f/m/d)

Clariness is looking for a Patient Service and Success Manager (f/m/d) based in Shanghai.

- Full-time; limited -

About us:

Clariness helps patients access clinical trials faster through our ClinLife® platform, active in 50+ countries. In this role, you’ll turn expertise into real-world impact, connecting patients with studies and accelerating medical breakthroughs. Make your next role matter - help more patients join life-changing studies.

As a Patient Service and Success Manager (f/m/d) , you would be responsible for:

• Contacting patients via the Patient Contact Center in ClinLife at the call time specified by the patients.
• Following the Patient Contact flow journey, to ensure we successfully reach the patient.
• Conducting the offline phone screener as per the script provided and recording the patient answers.
• Driving patient satisfaction - Understand the screener flow and passing logic when screening patients, so that any errors or mistakes can be identified and communicated to the Clariness team.
• Working as Partners with the site team to ensure we refer as many qualified patients as possible.
  
  

We would like you to have:

• Minimum 1 year in customer service, patient coordination, clinical research support, or a similar role.
• Associate degree or above.
• Fluency in Mandarin Chinese (spoken and written).
• Strong attention to detail and ability to follow structured processes and scripts.
• Familiarity with Microsoft Office and Outlook.
• Customer-centric mindset with empathy, patience, and a professional phone manner.
• GCP certificate preferred.
• Teamwork, Communication, Effectiveness & Focus, Initiative, Eager to Succeed, and Analytical mindset.
• Ability to maintain confidentiality when handling personal information.
  
  

You may ask now, why should I work for you? Let us give you a few reasons – and you'll learn more during the process.

• A varied and exciting job with a lot of personal responsibility in an international company, where you can develop and expand your skills.
• Professional and personal development opportunities - incl. personal development budget.
• Flexible working hours and mobile working.
• Regular team events and open feedback culture.
• A versatile field of activity and challenging projects.
• A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team.
• Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster.

How to apply & what to expect:

• Apply via link (CV only; no cover letter required).
• Introductory call (30 min) → Technical interview → Senior Leadership Interview → Decision.
• We aim to move promptly and keep you updated at every step.

At Clariness, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, disability or age.

For more information, feel free to reach out to recruiting@clariness.com.