Core Responsibilities Systems Lifecycle: Manage, deploy, and repair Windows, macOS, and Linux hardware. Infrastructure & Security: Administer Active Directory (GPOs), SCCM deployments, and VPN/Firewall configurations. Network Reliability: Resolve connectivity issues across TCP/IP, DNS, and Meraki environments. Service Delivery: Lead incident resolution within ServiceNow, Jira, or BMC Remedy. Project Support: Facilitate mobile fleet management and LAN infrastructure upgrades. Expertise Required Technical Foundations: Deep knowledge of networking protocols and Windows Server environments. Diagnostic Skills: Ability to troubleshoot complex software suites and desktop virtualization (VDI). Professionalism: High-tier communication skills paired with a proactive approach to problem-solving.