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The Senior Customer Experience Manager partners with the Head of Client Experience to define and execute the global customer experience (CX) strategy, building on established frameworks and governance.
This role is accountable for leading enterprise-level CX transformation, owning Voice of Customer (VoC) strategy maturity, and driving measurable business impact through customer-centric initiatives.
Acts as a strategic advisor and change leader, embedding customer advocacy across products, operations, and client success functions.