Redwood Credit Union is looking for a talented Auto Sales Assistant who will performs a wide variety of semi- routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle.
Key Responsibilities
Customer Service:
o Greet Members and answers incoming telephone calls.
o Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles.
Clerical Support:
o Assist Auto Sales Manager with completion of monthly reports and other tasks as needed.
o Controls, creates, and submits invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles.
o Print checks and maintain records for vendor payments.
o Ensure the immediate collection of sales proceeds on each vehicle sold.
o Work closely with the Accounting Department to maintain RCUAS account balances.
o Assemble paperwork on Repossessed vehicles.
o Maintain inventory lists for each credit union’s repossessed vehicles.
o Determines appropriate location for repossessed units and schedules the transportation of the unit.
o Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties.
o Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles.
o File Insurance claims on repossessed vehicles, when available.
o Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles.
o Organize, schedule and transport repossessed vehicles for reconditioning.
o Establishes and maintains a professional relationship with auction, wholesale, and consignment partners.
o Establishes grade and floor pricing for units at auction.
o Partners with Auto Advisors to ensure sales paperwork is complete and organized.
o Complete and release DMV titles.
o Prepare and file DMV ‘Report of Sale’ within 5 days of sale.
o Ensure maximum flexibility to assist in a variety of functions as necessary. Perform vehicle inspections on vehicles including repos, inventory units & others as needed.
o Assist in directing & tracking the reconditioning, detailing & website marketing of inventory.
o Ability to drive cars to mechanics, detail vendors and other reconditioning vendors.
o Ability to move cars around and organize the dealership lot.
Auto Sales:
o Sell vehicles displayed on the auto buying lot.
o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.
o Prepare paperwork for the sale of the vehicle and loan.
o Research and solve member problems and complaints in an accurate and timely manner.
o Perform all functions in a security conscientious manner.
Other Functions:
o Implements new CUSO/credit union related products and services with other employees of RCU Auto Services.
o Provides feedback on marketing efforts.
o Visits branches/departments to promote the auto buying center.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.