Ready to scale your career in a high-growth scale up where your results drive real world change?
We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.
Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.
Apply today and help shape a smarter and more sustainable industry.
What you will be doing:
As a Customer Support Specialist at Sensorfact, you play an important role in providing a smooth support experience for our customers. You help them resolve commercial and technical questions while delivering excellent service. You work closely with internal teams to achieve an optimal customer experience. Your responsibilities include:
Providing high-quality, hands-on customer support: you ensure customer satisfaction and deliver fast, effective, and efficient support
Handling escalated customer cases and ensuring they remain within agreed resolution times, for example by ensuring that calls are answered
Serving as the first point of contact for incoming questions and escalating issues to the appropriate stakeholders (such as Customer Success Management, Consultancy, Development, etc.)
Analyzing recurring questions to improve the Customer Support strategy. You not only identify solutions but also ensure correct implementation
Sharing ideas and initiatives to improve standard work processes
What you bring:
Relevant customer-oriented experience (customer support/success, sales, hospitality) or a strong motivation to learn this
Fluent in English (both written and spoken)
Technical Bachelor’s degree; technical Master’s preferred
Strong communication skills to build customer relationships
A growth mindset: you love continuous improvement and enjoy working in a scale-up environment
You are results-oriented and take initiative
Why you would want to work here:
Grow with our company and build your career
4% pension contribution via an employer-supported pension plan
Reimbursement of public transport travel allowance via an NS Business Card
Work-from-home budget of up to €500 via Workwize
Referral bonus of up to €3,000 if you successfully refer someone
27 vacation days to rest and recharge
Flexible remote working for up to 2 months per year (with your manager's approval)
Structured onboarding and guidance through your personal buddy mentorship
Social events such as Sensorfact Week and team dinners
Office benefits such as unlimited coffee, snacks, and free lunch on Fridays
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