Join MSX International, a global leader in automotive consulting and services. As a Fixed Operations Field Specialist, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations. You will assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes. This is a field-based role that requires extensive travel and a strong background in automotive Fixed Operations.
About the role
What You Bring
- 3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background.
- Proven ability to coach, train, and influence dealership personnel.
- Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
- Excellent communication and presentation abilities.
- Highly organized, self-motivated, and able to manage extensive travel.
- Confidence in engaging with all levels of dealership staff.
- Proficiency with Microsoft Office Suite.
- Valid driver’s license and clean driving record.
- Home base within assigned territory and reliable vehicle.
- Ability to travel up to 80% (mix of driving and flights, with overnights).
Bonus Points If You Have
- Prior roles as Service Advisor, Express Service Consultant, or Service Manager.
- A college degree (or are currently working toward one).
- Background in teaching, training, or coaching.
- Experience working in fast-paced, independent roles where you set the tone for success.
- Strong organizational skills and a proactive mindset.
- Natural teaching mindset—always seeking improvement.
- Passion for making a difference and driving success.
Additional Information
The base pay range for this position is $73,000–$80,000 per year. This range is specific to the geographical area where this position is located. The base salary that MSX reasonably expects to pay for this role at the time of hire will depend on factors such as skills, experience, qualifications, and location. Actual compensation within this range will be determined based on the individual’s background and the specific needs of the business
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Key missions
- Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business.
- Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.
- Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.