Join MSX International Group, the leading global provider of outsourced business solutions for the automotive industry. As a Customer Service Representative, you will be the primary point of contact for OEM vehicle owners, addressing and resolving all issues related to their vehicles. You will work from our Barcelona office in a hybrid position, with a permanent contract and a salary of €22-24,000 gross per year.
About the role
- You have a C1 level of English and are fluent in Swedish.
- You are preferably available full-time.
- You will be working from our Barcelona office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.
Additional Information
What we offer:
- Permanent contract from day one.
- Salary: €22,000 gross per year.
- Telecommuting policy of up to 50% of the monthly working hours after the training period (approx.3 months).
- Be part of a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
- Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
- 23 working days of vacation per year, as stipulated by the collective agreement.
- Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.
Who are we?
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Key missions
- Handle driver inquiries and requests through multiple communication channels, ensuring prompt and effective resolution of cases.
- Monitor ongoing cases continuously, determining when a case needs to be escalated to higher levels or specialized teams.
- Ensure customer satisfaction by maintaining high standards of service, even in complex cases, and meeting project KPIs.