Monil develops virtual fencing and animal health monitoring tools that make farmers’ day-to-day operations simpler and more sustainable. The company is experiencing strong international growth, with revenue expected to increase fivefold in 2025 following a recent capital raise to support further expansion. After significant growth in Norway and the UK, we are now expanding into the US and Sweden. You will join a company on a rapid growth journey, while becoming part of an inclusive and down-to-earth work environment with engaged colleagues who support each other and are passionate about achieving results together.
To keep delivering the high-quality support we're known for, we're hiring a Support Manager for our global team. In this role, you’ll recruit and develop a high-performance support team. The goal is to deliver high-quality support, measured by high CSAT, as efficiently as possible. Initially, you’ll operate our second line for Europe and the US to ensure rapid learning from the field. You’ll be an important voice representing our existing customers, sharing observed needs and friction points with the product team.
The role reports to the Head of Farmer Success and is part of the Commercial organization.
The role
Manage the support teams across the Nordics, UK, and US as they grow
Own and operate the second line spanning Europe and the US
Be the direct line between Support and Engineering for cases that reveal product issues
Collect and share feedback with the product and R&D teams to make the product better
Build the support operation: processes, playbooks, quality standards, onboarding for new reps, etc.
Define the hiring profile, recruit the right people, and develop reps over time
The role requires regular travel to our markets across the Nordics, UK, and the US
Who we're looking for
3-5 years of experience in support or customer success, with experience in building and leading a team
A natural people leader who gets the best out of people, builds a strong team culture, and is as comfortable coaching a struggling rep as solving a difficult case
Strong operational skills. Builds processes and structures that scale without becoming bureaucratic
An analytical mind. Spots patterns and uses them to improve training, tools, documentation, and processes
Technically capable and willing to go deep into our product, tools, and internal systems to diagnose issues and build knowledge
Emotionally resilient and grounded, able to handle demanding situations with calm judgment
Comfortable starting hands-on and growing into a strategic role as the function matures
Curious about how AI and tooling can make the team more effective over time
Strong communication skills. Norwegian language skills are not required
We offer
Growth journey: Be part of an international expansion and the build-out of the support function from an early stage
Professional development: A broad role with significant learning opportunities and real responsibility from day one
Competitive salary
Social events and team-building activities
Application deadline: June 4th