Company Overview
Sheer Health is revolutionizing how people understand their health insurance benefits, medical bills, and healthcare data. Using advanced technology and data analytics, we empower members to take control of their healthcare spending.
About the Role
We're looking for a hands-on Strategy & Operations Manager to build scalable processes, drive cross-functional execution, and own data operations across our B2C and enterprise platforms. This is a true Swiss army knife role — you'll partner with every team in the company to identify bottlenecks, implement solutions, and keep the business moving as priorities evolve.
Responsibilities
Cross-Functional Management: Lead operational initiatives across Product, Engineering, Marketing, Sales, and Customer Support. Drive complex projects end-to-end — aligning stakeholders, managing timelines, clearing blockers, and ensuring seamless coordination across departments.
Data Operations & Analytics: Partner with Engineering and Product to understand data pipelines, resolve quality issues, and build scalable data infrastructure. Own analytics tooling (SQL, Amplitude, Looker) to surface trends, measure initiative impact, and translate findings into clear recommendations.
Process Design & Automation: Develop frameworks, tools, and automation solutions that scale operations across functions. Build repeatable processes that reduce manual work, minimize errors, and accelerate execution — and maintain documentation that keeps teams self-sufficient.
Strategic Planning & Prioritization: Partner with leadership to set company-wide priorities, evaluate market opportunities, and re-strategize quickly as conditions shift. Bring structured thinking and analytical rigor to fast-moving, ambiguous decisions.
GTM & Support Operations: Support B2C and enterprise go-to-market execution by optimizing onboarding, lead gen, and sales workflows. Streamline customer support operations to improve response times and satisfaction at scale.
Requirements
Bachelor's or Master's degree in Business, Engineering, Computer Science, Operations Research, or a related field.
3+ years in strategy, operations, consulting, or similar roles — ideally in a fast-paced startup or high-growth tech environment.
Demonstrated ability to drive cross-functional initiatives across Product, Engineering, Marketing, Sales, and Customer Support.
Strong data literacy — comfortable with data pipelines, infrastructure, and analytics tools; able to work alongside engineering on technical data projects.
Proven track record of building processes and frameworks that help teams scale and execute faster.
Excellent communicator across technical and non-technical audiences at all levels.
Thrives in ambiguity; self-starter with strong organizational skills and the ability to manage competing priorities.
Nice-to-Haves
Experience in healthcare, insurance, or B2B SaaS.
Proficiency with SQL, Python, or similar data tools.
Hands-on experience with workflow automation (Zapier) and BI platforms (Amplitude, Looker, Tableau).
Experience with B2C and enterprise (B2B) business models or multi-sided marketplaces.
Background in early-stage startups or building 0-to-1 operations functions.
What We Offer
Competitive salary and full benefits (health, dental, vision, 401K, generous PTO).
High autonomy and ownership across a role that touches every part of the business.
Opportunity to build operational frameworks and data infrastructure from the ground up.
Collaborative team that values personal and professional growth.
If you're passionate about building scalable operations and driving cross-functional excellence in a fast-growing healthcare tech company, we'd love to hear from you.