- Fluent English with clear spoken and written communication
- Spanish proficiency preferred but not required
- Excellent phone presence and customer service skills
- Strong appointment booking and sales ability
- Ability to multitask in a fast-paced environment
- Organized, detail-oriented, and dependable
- Comfortable handling upset or frustrated customers professionally
- Reliable high-speed internet connection
- Quiet and professional home office environment
- Quality headset with clear audio
- Ability to work U.S. Eastern Time business hours
- Strong computer and typing skills
- Punctual, responsive, and self-motivated
* Answer inbound customer calls
* Respond to new leads immediately
* Schedule and dispatch technicians
* Follow up on missed calls and unsold estimates
* Handle upset customers professionally
* Manage technician schedules and appointment changes
* Make outbound calls to customers and leads
* Help maximize booked appointments and sales opportunities
* Maintain accurate notes and communication inside ServiceTitan
* Respond to new leads immediately
* Schedule and dispatch technicians
* Follow up on missed calls and unsold estimates
* Handle upset customers professionally
* Manage technician schedules and appointment changes
* Make outbound calls to customers and leads
* Help maximize booked appointments and sales opportunities
* Maintain accurate notes and communication inside ServiceTitan
This role handles approximately:
* 30–50 inbound calls daily
* Up to 100 customer touchpoints per day
* Up to 100 customer touchpoints per day
Bilingual Customer Service Representative / Dispatcher (English & Spanish)
We are hiring a full-time bilingual Customer Service Representative / Dispatcher for a growing electrical service company serving residential customers in the United States.
This is a long-term remote position for someone who is highly organized, sales-oriented, dependable, and comfortable working in a fast-paced phone environment.
This role is NOT a simple customer support position. You will be responsible for handling incoming calls, dispatching technicians, following up with leads, booking appointments, and helping convert opportunities into scheduled jobs.
- Previous home service industry experience
- Experience working with U.S.-based customers
- Knowledge of ServiceTitan or similar CRM platforms
- Sales or upselling experience
- Experience in electrical, HVAC, plumbing, or trade service companies
- Bilingual English/Spanish communication skills
- Social media or customer follow-up experience