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We are seeking a commercially focused Sales Support and Reservations Executive to support our hotel’s guest relations, revenue improvement and corporate sales activities. The successful candidate will play a key role in managing reservations, supporting sales operations, and contributing to pricing and revenue optimisation strategies Responsibilities: • Manage individual, corporate, and group reservations across a range of booking channels, including direct, OTA, and GDS platforms • Ensure all reservation data is accurately maintained within hotel systems (PMS/CRS), with a strong focus on data integrity and reporting accuracy • Monitor room availability and support effective allocation strategies to maximise occupancy, ADR, and overall revenue performance • Support the sales team with corporate accounts, group bookings, and client enquiries, including handling complex and high-value requests • Assist in preparing proposals, contracts, and negotiated corporate rate agreements • Coordinate with corporate clients, travel agents, and event organisers to confirm and convert business opportunities • Monitor booking trends, pick-up pace, and competitor activity using market intelligence tools to support pricing decisions • Assist with revenue forecasting, demand analysis, and implementation of dynamic pricing strategies • Prepare detailed reports on occupancy, booking patterns, segment performance, and revenue trends • Work closely with internal teams to ensure accurate and efficient execution of bookings, particularly for group and corporate segments • Handle escalated reservation queries, including complex itineraries and VIP client requirements Candidate Requirements • Bachelor’s degree in Hospitality, Business, or related discipline • Minimum 1 years’ experience in hotel reservations, sales support, or revenue coordination • Strong analytical and organisational skills • Experience working with PMS/CRS systems • Proficiency in Microsoft Office, particularly Excel • Excellent communication and interpersonal skills • Ability to work in a fast-paced, target-driven environment