# Intro
At Aesop, we believe in cultivating exceptional experiences, and as our Retail Business Manager, you will be a strategic and operational leader, pivotal in bringing this vision to life across a portfolio of stores. You will inspire teams, drive commercial success, and champion our unique brand culture and unparalleled customer experience. If you are an entrepreneurial, customer-focused leader, deeply passionate about Aesop's values, and driven to excel in a dynamic retail environment, we invite you to join us!
# Main tasks
• Develop and execute strategic annual and quarterly plans to achieve ambitious portfolio goals
• Maintain oversight of commercial performance through robust analysis of KPIs and wider commercial data sourced from Aletheia and StoreForce; identifying opportunities and drive growth
• Lead and motivate teams to understand performance drivers and deliver outstanding results
• Collaborate with RBM peers to deliver commercial success for their market and zone by sharing successes and best practice
• Partner with Trainer to grow team capability in line with portfolio and business goals
• Partner with Store Managers and Talent Acquisition to recruit, onboard, and develop Aesop retail talent; approve hiring decisions for all RCs
• Coach, mentor, and provide feedback to Store Managers and Consultants, fostering their growth and enhancing retail performance
• Build dynamic talent development, retention & succession plans adhering to Aesop's performance review cycle and talent review process
• Champion the consistent delivery of the Aesop customer experience, inspiring teams to uphold non-negotiables
• Ensure excellence in clienteling and CRM tools to recruit new customers and foster loyalty
• Analyze customer feedback and NPS scores to continuously enhance the in-store experience
• Partner with Marketing and Visual Merchandising to optimize product mix and ensure coherent and impactful campaigns
• Conduct regular and purposeful store visits that motivate, build capability, reinforce key messages and uncover commercial opportunities (80% of working week in stores)
• Act as a vital link between head office and retail, ensuring effective communication and strategic support
# Requirements
• 10+ total years of experience with at least 3~5 years of Retail Manager experience
• Proven experience successfully leading a team of managers in a customer and sales-focused retail or hospitality environment
• Strong commercial acumen with the ability to own and manage a P&L for a store network
• Exceptional communication skills, both written and verbal, with a passion for engaging customers and inspiring teams
• Experience in multi-site management and solving problems within established business frameworks
• Experience in a dynamic and fast-changing environment
• Good negotiation skills with Department store buyers
• Proven ability to develop and motivate others
• Fluent in Korean; English proficiency preferred
• Proficient with Excel and PowerPoint (MS Office)
# Preferred
• Experience in the cosmetic industry
• Communicable in English
• Open mindset to learn and adopt Aesop culture
# Benefits
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