About Us With over 25 years of experience, founded by James to provide clean, safe homes after his family farm in rural areas was affected by drought. The company is trusted by Sydney's top Strata Management firms. They support Greentreefarmers to offset carbon emissions and assist Aid and Development, funding a children's home and women's refuge. We started because we saw too many property owners dealing with unreliable service and shoddy work. So, we built something better, a company that actually shows up on time, does the job right, and makes maintenance easy instead of stressful. After growing a loyal customer base here at home, we felt it was time to take the next step. So, we're expanding to the United States. Not just to grow the business, but to bring the same pattern, honest property care to American homeowners and property managers. Same standards. Same commitment. Just a bigger map. We are looking to hire a Customer Support Serv to join our growing company. This position is based in New York, NY and will work remotely. What You Will Be Responsible for as a Customer Service Representative: • Answer incoming phone calls, texts, chats and respond to written communications. • Troubleshoot any issues related to the consumer product. • Identify and analyze consumer concerns; take or recommend appropriate actions; formulate alternative solutions; and follow-up to ensure problems are resolved. • Complete assignments in a thorough, accurate, and timely manner, achieving expected outcomes. • Prioritize and handle multiple responsibilities. Requirements: What You Will Need: • Interpersonal and relationship management skills. • Strong verbal and written communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers. • Ability to maintain professional behaviour in stressful situations. • Ability to navigate between several computer screens (e.g., CRM Software such as Salesforce, ACD System such as Amazon Connect and Email and Web Browser) while actively listening and entering customer information.