Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed

Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements

Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions

Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits

Help train and onboard new team members and Amazonians

Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills