Join MSX International, a global leader in automotive consulting and support services. As a Client Success Specialist, you will be the primary strategic and operational bridge between MSX and Hyundai. You will support Hyundai's management team, manage ad-hoc requests, capture strategy meeting outcomes, and create reports and insights. This is a full-time position with a hybrid work schedule, requiring three days on-site at Hyundai.
About the role
3–5+ years of experience in automotive retail operations, OEM support/field operations, consulting, or a similar role supporting dealer networks.
Demonstrated knowledge of dealer operations.
Advanced proficiency in PowerPoint (executive-level storytelling) and Excel (analysis, pivots/lookup logic, clean reporting).
Strong project coordination skills: ability to manage deadlines, prioritize competing requests, and communicate clearly with stakeholders.
Excellent written and verbal communication; comfortable working directly with senior leaders.
High attention to detail with a commitment to producing “boardroom-ready” deliverables.
Key Success Measures (Example KPIs)
On-time delivery rate for ad-hoc requests
Stakeholder satisfaction/quality feedback
Accuracy and clarity of reporting and executive materials
Action item closure rate and meeting follow-through
Demonstrated impact on Hyundai initiative outcomes (adoption, operational efficiency, customer experience)
Additional Information
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $70k to $87k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Key missions
- Servir como punto de contacto diario para el equipo de gestión de Hyundai, gestionando solicitudes relacionadas con todos los programas.
- Poseer la propiedad de la entrada, priorización y entrega de solicitudes ad-hoc, incluyendo materiales listos para ejecutivos y extracciones de datos.
- Participar en reuniones estratégicas de Hyundai y sesiones de trabajo; capturar decisiones, elementos de acción, propietarios y plazos.