Join MSX International, a leading partner to automotive brands worldwide. As a Warranty Assessor, you will review warranty documentation, support the dealer network, determine warranty repair eligibility, and provide exceptional customer service. This position is based in an office environment near Jacksonville, FL.
About the role
EDUCATION and/or EXPERIENCE
- Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred
- ASE certification current is preferred
- Working experience with automotive dealership operations processes or similar business is preferred
- Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred
- High school diploma or General Equivalency Diploma (GED) is required
- Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required
LANGUAGE SKILLS
- Full professional proficiency in English is required
- Minimum professional proficiency in Spanish is preferred
MATHEMATICAL SKILLS
- Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
REASONING ABILITY
- Job requires analyzing information and using logic to address work-related issues and problems
PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to:
- Call, video, email, message and communicate with dealers and co-workers
- Carry sizeable amounts of paper documents
- Organize and archive information both physical and electronic format
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Key missions
- Review warranty documentation to validate dealer warranty claims and determine repair eligibility.
- Support the dealer network in processing claims selected for review, providing feedback on warranty claim concerns.
- Track the status of claims under review, provide exceptional customer service, and escalate unresolved issues to management.