Customer Support Manager | Juniper Square

Join Juniper Square as a Customer Support Manager, where you'll lead a team of Customer Support Specialists and drive the adoption of new AI tools and workflows. You'll work alongside Support leadership to build team capability, improve operations, and ensure every customer interaction reflects our high standards. This role requires a strong people manager with a track record of leading teams through meaningful change and a genuine enthusiasm for AI tools.

About the role

- We're looking for an exceptional people manager who develops people with intention: someone who invests in individuals' career growth and understands that this team is a critical talent engine for the broader company - Demonstrated leadership experience in a fast-paced, results-driven environment where you’ve prioritized customer relationships and team success - Previously held a customer-facing role at a B2B or SaaS company that resulted in advancement - Strong desire and motivation to achieve a best-in-class support experience with a positive, "can do" attitude that translates into an high team engagement - 2+ years of management experience with a demonstrated track record of leading teams through meaningful change - Able to learn complex software products and customer workflows quickly, serving as knowledge resource on Juniper Square’s products and customers for the team - Excellent communicator with strong interpersonal skills - Genuine enthusiasm for AI tools and their role in the future of support; you've driven adoption before, you lead by example, and you raise the floor of AI fluency across everyone you manage

Key missions

Manage, support, and coach a team of Customer Support Specialists to help customers be successful using Juniper Square.
Drive adoption of new ways of working, hold a high bar for outcomes, and build a team that people grow from and look back on as a turning point in their careers.
Use AI-powered tools and support data to drive decisions, build more efficient workflows, and hold a high bar for team performance and customer outcomes.