Join MSX International, a leading partner to automotive OEMs and mobility companies worldwide. As a Customer Service Engineer in Chennai, India, you will provide technical support and exceptional customer service, diagnose and troubleshoot technical issues, and collaborate with cross-functional teams to ensure timely issue resolution.
About the role
- Proven experience in customer service or technical support roles
- Strong technical troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills in English
- Proficiency with CRM software and ticketing systems
- Ability to analyze technical issues and communicate findings clearly
- Demonstrated patience, empathy, and customer-focused mindset
- Strong time management and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience with knowledge base systems and documentation
- Familiarity with IT systems, software applications, or hardware support (preferred)
- Experience in a technical support or engineering environment (preferred)
- Ability to work independently and as part of a collaborative team
Additional Information
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Key missions
- Respond to customer inquiries via phone, email, and chat with a friendly and empathetic approach, diagnosing and troubleshooting technical issues.
- Document all customer interactions, issues, and resolutions in the ticketing system with accuracy and detail, providing clear technical explanations to customers.
- Collaborate with cross-functional teams to ensure timely and effective issue resolution, analyzing recurring issues to identify opportunities for process improvement.