Job description: Key Responsibilities • Monitor customer account(s) with on time shipping and routing. • Monitor shipment progress and provide ETA updates to internal teams and customers • Prepare and process shipping documentation, including Bills of Lading, commercial invoices, and packing lists • Maintain accurate data in ERP systems and Excel tracking reports • Communicate effectively with warehouses, vendors, and cross-functional departments • Troubleshoot shipment delays, discrepancies, and freight claims • Support inventory reconciliation and order fulfillment processes • Ensure compliance with retail shipping guidelines and requirements Qualifications • 1 3 years of experience in Retail Logistics, supply chain, or transportation preferred • Strong Microsoft Excel skills (VLOOKUP and pivot tables are a plus) • Experience with ERP systems and EDI platforms preferred • Excellent organizational and time management abilities • Strong written and verbal communication skills (Chinese bilingual a plus) • Ability to prioritize tasks and meet deadlines in a fast-paced setting • Detail-oriented with strong problem-solving skills Preferred Skills • Knowledge of import/export procedures and documentation • Experience working with LTL, FTL, ocean, and air freight carriers • Familiarity with wholesale and retail shipping processes Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Paid time off • Vision insurance Work Location: In person