Summary Manage all aspects of operational policies, objectives, and initiatives for the Snap-on Business Solutions’ Rochester Hills, MI location. Duties and Responsibilities: 1. Oversee and Manage Operational Functions: Provide leadership across the following key areas to ensure efficient and effective operations: o Distribution o Procurement o Call Center Operations o Facilities Management o Safety and Compliance 2. Set and Achieve Operational Metrics: Establish and monitor performance metrics that align with business objectives. Ensure teams are adequately managed, developed, and held accountable for meeting goals. 3. Strategic Planning and Revenue Growth: Identify industry trends and develop strategic plans for areas of responsibility. Implement initiatives that drive revenue growth and improve profit margins. 4. Cross-Functional Collaboration: Work closely with the Sales Team, Snap-on Corporate departments, and various business units to enhance overall operations and ensure alignment with broader business directives. 5. Support Continuous Improvement Goals and Initiatives: Lead and achieve RCI savings targets through cost reductions or Key Business Indicator (KBI) improvements. Actively support Snap-on Corporate’s Continuous Improvement efforts. 6. Develop and Mentor Staff: Provide coaching and development opportunities for team members to build their skills, foster growth, and drive organizational success. Job Qualifications: 1. Leadership and Matrix Management Skills: Strong leadership skills with the ability to work effectively within a matrixed organization, collaborating with teams across business units, sales, engineering, marketing, and distribution. 2. Educational Background: Bachelor’s Degree in Business or a related field. 3. Experience: 10+ years of experience in increasingly responsible leadership positions, ideally within Operations, distribution, or a related sector. 4. Technical Proficiency: Familiarity with PC networking technologies and modern software applications, including proficiency in Microsoft Office suite. 5. Industry Knowledge: Preferred knowledge of trends, technologies, and best practices within the transportation services industry. 6. Analytical Skills: Strong financial, analytical, and conceptual thinking abilities, with the capability to identify trends and implement data-driven improvements. 7. Initiative and Proactivity: Demonstrates a high level of initiative, proactive problem-solving skills, and the ability to lead and drive continuous improvement efforts. 8. Communication Skills: Exceptional verbal and written communication skills, with the ability to interact effectively with all levels of the organization.