Customer Service Representative

Subsidiary

Overview

We are seeking a detailed oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries and supporting sales efforts with professionalism and efficiency.

Responsibilities

• Deliver exceptional customer service through timely, professional communication
• Accurately enter, process, and manage customer orders from initial entry through shipment
• Support customers with quotes, pricing, delivery inquiries, and issue resolutions
• Collaborate cross-functionally with Inside Sales Representatives, Regional Sales Managers, and other departments to ensure seamless customer experience
• Develop and apply knowledge of key business processes and internal systems, including the Sales Database and Pricing Module
• Consistently meet or exceed individual and team performance goals

Qualifications

Required

• • • Demonstrate strong data entry skills with a high level of accuracy and attention to detail
    • Ability to perform effectively in fast-paced environments while maintaining initiative and productivity during slower periods
    • Excellent organizational, time management, and multitasking skills
    • Flexibility and willingness to travel as required

Preferred

• Previous Customer Service Experience
• Bachelor’s degree
• Experience using Salesforce

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.