Job Summary
As Claims Manager, the core responsibilities will include but not be limited
to the following:
1. Vehicle Claims Management
Handle and manage all matters related to vehicle accident and insurance claims.
Liaise with insurers, third-party assessors, and legal representatives where necessary.
Manage claims from both company and customer perspectives.
2. Claims Investigation
Conduct thorough investigations into all major and/or disputed claims.
Review incident reports, CCTV footage, driver statements, and other evidence.
Establish facts and determine liability with accuracy and professionalism.
3. Process Review and Enhancement
Review existing claims handling workflows and SOPs.
Identify inefficiencies and propose improvements to enhance effectiveness and reduce cost.
Digitize or automate elements of the claims process where appropriate.
4. Training and Education
Conduct briefings or workshops for frontline supervisors, drivers, andblue-collar staff to help them understand accident protocol, processes and preventive measures.
5. Stakeholder Management
Work closely with senior management, heads of department, frontline managers, and the workshop team to ensure timely and effective
Provide regular update son complex cases and participate in internal reviews or post-incident meetings.