Do you speak fluent Swedish and are you good at talking to different people and smile through the phone?
Then you could be just the person we need for our Swedish customer service department!
We are looking for someone who can primarily help us during our busiest periods of every month and on regular basis outside of that. The hours will vary from month to month and differ throughout the month as well, depending on our shifting workload and customer volume.
Out daily tasks primarily consists of calling existing customers of the banks we work with and make payment agreements on their late or missing payments.
We need someone with a well-developed ability to work with a variety of people over the phone and someone who can ensure the customer always has a good experience. Whether it’s regarding a customer who just missed a payment by accident or if it’s a customer who’s in a vulnerable situation right now, we need to be ready to meet every customer at their level and offer good solutions.
Qualities we value in you:
- You know how to smile through the phone
- Self-confidence and the ability to work as part of a team
- Great communication skills and the ability to create a good connection with a variety of people
- Can work full days during our peak periods
- Stability and reliability
What you can expect from us:
- Fixed hourly wage
- A social work environment with a pleasant atmosphere
- A multinational workplace with an informal tone
- Offices located in both Copenhagen and Malmö, with the possibility of working from both locations
- Advantageous working hours and good connections to public transportation near the offices.
Who are we and what do we do?
Nordiccom ApS is a growing Nordic company located in the heart of Copenhagen and Malmö. The companies we represent are major banking and insurance companies in Europe. With the entire Northern European market as our workplace, and the phone as our tool, we provide solutions for sales and customer service for a wide range of companies in the financial sector. Therefore, we comply with the banks’ standards and code of conduct, so quality is ensured. In Nordiccom you will meet both Danes, Finns and Swedes. Nordiccom consists of about 150 employees divided into different teams. In Nordiccom, we emphasize professionalism, and it is important that we thrive when we are at work. Our goal is to shape our employees for success. That they become skilled at their work and achieve good results. All training is practiced in your own language.
Send an application:
If you feel like you can see yourself in this role, then please send me your resume and an application for the job to my e-mail. Mark it “Swedish part-time”.
If you have any questions, you are also welcome to contact Sarah, either by phone or by email.
Sarah Trane
HR hos Nordiccom Corporate Group
E-mail: hr@nordiccom.dk
Phone: +45 3577 3129