As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
About the Role
We are seeking an experienced Revenue Operations Manager to own and scale our GTM technology infrastructure and Deal Operations function. This is a strategic leadership role focused on direction-setting, roadmap ownership, and cross-functional alignment — not day-to-day system administration. The ideal candidate is a seasoned operator who has led complex CRM and CPQ implementations, knows how to direct and get the best out of technical teams, and has partnered closely with sales leadership to drive revenue efficiency. Day-to-day Salesforce administration, development, and system maintenance is carried out by two dedicated SFDC Administrators/Developers who report into this role.
Reporting directly to the VP, Revenue Operations, this role manages a team of two Salesforce Administrators/Developers and one Deal Desk Analyst and sits within the broader GTM leadership team.
The preferred candidate for this role will reside in the Eastern or Central time zone.