Join Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Major Customer Success Manager, you will play a critical role in delivering an exceptional customer experience, managing a portfolio of property management clients, and driving engagement and adoption. This remote position offers a high-impact opportunity in a fast-paced, growth-driven environment.
About the role
- 3+ years in Customer Success or Account Management
- Experience in SaaS, hardware, or technology environments
- Proven ability to manage and grow client relationships
- Strong skills in driving product adoption and measuring ROI
- Comfortable operating in a high-growth, evolving environment
Additional Information
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Key missions
- Gérer et développer un portefeuille de clients dans le secteur de la gestion immobilière, en favorisant l'engagement et l'adoption des produits.
- Diriger l'intégration des clients, les vérifications de succès et les examens de la santé des comptes, en alignant les objectifs des clients.
- Collaborer étroitement avec l'équipe des ventes pour favoriser la rétention et l'expansion des comptes clients.