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What you'll be doing: Reporting to the General Manager you will oversee daily hospitality operations, ensuring efficiency, high standards and impeccable customer service. You will be responsible for a fixed team of hospitality staff and a number of casual staff depending on the event. Who we are: Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. Job responsibilities: Oversee end-to-end catering operations across multiple client sites, ensuring consistent service quality, efficiency, and brand standards. Lead, manage, and develop site managers and operational teams, ensuring effective workforce planning, performance management, and staff retention. Ensure full compliance with Irish food safety legislation, HACCP requirements, Health & Safety Authority (HSA) standards, and Compass Group policies. Monitor and control operational budgets, food costs, labour costs, and overheads, delivering agreed financial targets and margin performance. Implement operational best practices to optimise productivity, reduce waste, and improve cost efficiency across all catering units. Maintain strong client relationships, acting as the primary operational contact and ensuring service delivery meets or exceeds contractual SLAs. More about the role: • Develop strong relationships with clients in order to enhance the customer experience, increase revenues through upselling and maximise repeat business • Ensure service delivery is consistent and to the highest standard across all events • Assist with the development and review of operational SOPs and ensure these are adhered to at all times • Work with the HR/People Operations department to recruit, train and develop a team of hospitality professionals • Plan rosters in advance of events according to agreed staff ratios and wage budgets • Contribute to the delivery of the organisation's sustainability objectives Who you are: • Proven experience in large volume hospitality management • Proven client relationship management • Strong organisational and time management skills • Ability to lead, motivate and develop a dynamic hospitality team • Experience working within financial budgets and targets • Excellent communication and presentation skills