Join Whoz, a dynamic and innovative company in the SaaS B2B industry. As a Senior Customer Success Manager, you will play a key role in ensuring client satisfaction and success by guiding them through solution adoption, optimizing their practices, and maximizing the value they extract from our platform. You will build strong relationships with clients, monitor performance, analyze data, and handle escalations. This is an opportunity to put your skills and experience into an ambitious project and be part of a supportive work environment that values trust, engagement, ambition, and mastery.
About the role
**Required Qualifications and Skills** * A minimum of 4 years of experience in a Customer Success role with expertise in the SaaS B2B industry. * Master's degree from a business school or an engineering school. * Strong knowledge of SaaS products. * Deep understanding of Professional Service companies, especially the staffing process. * Excellent consultative skills, with a proven ability to build trust and drive business value for customers at all organizational levels. * Experience in data analysis and performance tracking tools to evaluate customer outcomes. * Ability to lead effective discussions at the C-level and skillfully manage objections. * Strong communication skills, with a capacity to handle complex issues and facilitate difficult conversations. **Why Join Whoz ?** Being part of Whoz adventure means : * Put your skills and experience into an ambitious project * Integrating a caring and supportive work’s environment conducive to personal and professional development and where the key words are Trust, Engagement, Ambition & Mastery (TEAM) * Be part of a work team where every voice count and everyone is an actor in the success of the groupKey missions
- Standardize and improve Customer Success processes for large-scale clients, ensuring their needs are efficiently met.
- Maintain and develop strong, long-lasting relationships with strategic clients, acting as a key connector between their needs and our product's capabilities.
- Create dashboards and use analytical tools to track key performance indicators (KPIs), generating actionable insights to optimize customer outcomes.
Benefits
- Flexible working hours
- Open to full remote
- Between 3-4 days at home
- Game room
- Reduction of working time (RTT)
- Company saving plan
- Cooptation bonus
- Social Committee subsidies (Sports, Culture, ...)
- Team building
- Afterworks, Team lunches
- Professional development plan
- Mentor program
- Sick child leave
- Retirement plan
- Group retirement savings plan (PERCO)
- Reimbursement above 50%