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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Legal Operations Senior Analyst

As the Legal Operations Senior Analyst, you will move beyond tactical support to become a strategic architect of our legal processes and serve as an SME for enhanced due diligence. This role is designed for a deep-thinker who excels at "connecting the dots" between data and operational excellence. You will help lead our Quality Assurance (QA) initiatives and transform diligence findings into actionable business intelligence to support our team’s V2MOM goals.

Core Responsibilities

1. Quality Assurance & Operational Integrity 

• Audit Design: Build and lead with our other Senior Analyst a formal QA framework to review legal work product (contracts, filings, and advice) for accuracy, consistency, and compliance with internal playbooks.

• Root Cause Analysis: When discrepancies are found, perform "deep dives" to identify whether the issue is a training gap, a system error, or a process bottleneck.

• Feedback Loops: Work with the broader legal team to implement "closing the loop" sessions, ensuring QA findings lead to actual process improvements.

2. Advanced Diligence & Strategic Research

• High-Stakes Research: Lead complex research projects and deep-dive diligence for new jurisdictions, vendors, or regulatory shifts.

• Risk Monitoring: Evolve our current monitoring from "tracking" to "predicting"—using your attention to detail to identify emerging trends before they become risks.

• Day to Day Diligence: Continuing to support our day to day diligence but help with efforts for automations or offshore teams to manage initial analysis of diligence reviews

3. Data Strategy & V2MOM Execution

• Metric Ownership: Own the "Measures" portion of our V2MOM. 

• Data Hygiene: Opportunity to work with internal teams to help identify opportunities to better streamline our data sources to help aid future automations

• Process Optimization: Identify manual tasks in your current workflow and design automated or outsourced solutions to help the team scale.

The Ideal Profile

• Experience: 4+ years in Legal Ops, Compliance, or a Research-intensive analyst role.

• The "Deep Diver": You aren't satisfied with surface-level answers. You enjoy the hunt for the right data point.

Team Player & Independent Driver: You have a track record of taking "ad hoc" requests when they come up, but also seek the opportunity to turn those requests into a repeatable, documented process.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.