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Position: Customer Retention Specialist Location: Naas Contract: Permanent, Full-Time Salary: €31,800 per annum Initial Washroom Hygiene – Customer Retention Specialist Initial Washroom Hygiene is seeking a Customer Retention Specialist to join our team based in Naas. This role is ideal for someone who enjoys customer interaction, problem-solving, and working in a target-driven environment. Why Join Rentokil Initial? Competitive starting salary of €31,800 Monday–Friday full-time role (39-hour week) Industry-leading training through our Sales Academy Career development and progression opportunities Supportive and collaborative team environment The Role The Customer Retention Specialist will focus on customer satisfaction, contract renewals, and business retention while building long-term customer relationships. Key responsibilities include: Managing customer accounts and contract renewals Handling customer enquiries, complaints, and retention cases Identifying up-selling opportunities Maintaining strong customer relationships and service standards Monitoring competitor activity and market trends Supporting sales targets and business growth Preparing accurate reports and maintaining CRM records Assisting with debt collection and account management Requirements Self-motivated and target-driven approach Strong problem-solving abilities Excellent communication and customer service skills Previous experience in customer service, retail, or sales is beneficial Benefits Performance-based salary grading system Employee Assistance Programme (EAP) available 24/7 Refer-a-Friend bonus up to €1,000 Career development opportunities within a global organisation About Rentokil Initial Rentokil Initial is a global FTSE100 company operating in over 90 countries, providing pest control, hygiene, and workplace wellbeing services. We are committed to employee development, innovation, and delivering exceptional customer service. Rentokil Initial is an equal opportunities employer committed to diversity and inclusion.