2 Days / Week: Monday, Wednesday To give this a fresh professional edge, I’ve shifted the tone from a standard "task list" to a Results-Oriented Service Model. This version changes roughly 80% of the original wording while keeping the technical requirements intact. Endpoint Infrastructure & Field Engineering Technical Support Services encompass the strategic execution of Level 2 escalations, encompassing the full lifecycle of onsite hardware maintenance and incident mitigation. As the primary facilitator for physical and virtual workspace stability, the Specialist is responsible for diagnosing complex failures and ensuring the continuous availability of all verified company assets. Key Operational Mandates System Ecosystem Management: Deliver comprehensive technical oversight for heterogeneous environments, including Windows, macOS, and Linux distributions. Application Lifecycle Support: Conduct deep-dive troubleshooting for productivity suites and proprietary software to minimize user downtime. Infrastructure Deployment: Execute the physical staging, configuration, and iterative upgrading of workstation components and peripherals. Connectivity & Security Integrity: Administer network-layer tasks involving VPN tunnels, firewall protocols, and core TCP/IP configurations. Automated Provisioning: Leverage SCCM for high-efficiency software distribution and endpoint patch management. Service Desk Excellence: Drive ticket resolution workflows within ServiceNow or BMC Remedy, maintaining high standards for documentation and speed. Identity & Access Control: Regulate user objects, group memberships, and security permissions within Active Directory. Mobility & Project Integration: Facilitate mobile device synchronization and provide technical muscle for local area network (LAN) expansions. Professional Profile & Expertise Client-Centric Technical Background: A proven track record in high-touch IT environments with a focus on seamless user experiences. Core Networking Proficiency: Deep understanding of DNS, TCP/IP architectures, and Cisco Meraki cloud-managed infrastructure. Server & Policy Administration: Competency in Windows Server environments and the application of Group Policy Objects (GPOs) to enforce system standards. Agile Documentation: Experienced in navigating modern ITSM platforms like Jira to track project velocity and incident trends. Critical Thinking: Elite diagnostic skills with the ability to resolve non-linear technical roadblocks. Advanced Virtualization: Prior exposure to VDI or desktop virtualization frameworks is highly prioritized.