Job Overview We are looking for a reliable and technically proficient PC Technician to become part of our IT support team. In this role, you will handle technical concerns, diagnose and fix hardware and software issues, and help maintain the overall performance of our IT systems. The ideal candidate is detail-oriented, communicates clearly, and has a strong foundation in operating systems and networking. Key Responsibilities Deliver technical assistance to users experiencing hardware or software issues across platforms such as Windows, macOS, and Linux Identify, troubleshoot, and resolve system and application problems to minimize downtime Install, configure, and upgrade computer hardware and related components as required Support and help maintain IT systems including Active Directory, DNS, VPN, and TCP/IP configurations Provide desktop support, including resolving issues with Microsoft Office and other business applications Perform basic network administration tasks such as firewall configuration, LAN setup, and monitoring network health using tools like Meraki Manage service requests and incidents through ticketing systems like ServiceNow, Jira, or BMC Remedy Monitor system performance and suggest improvements to enhance efficiency Work closely with team members to ensure clear communication on tasks and ongoing support activities Keep up to date with emerging technologies and best practices in IT support Qualifications Demonstrated experience in IT support, particularly in desktop or end-user support roles Solid understanding of hardware diagnostics, system setup, and software installation Working knowledge of networking fundamentals including TCP/IP, DNS, GPO, SCCM, and general network operations Experience with Windows Server environments and mobile device management is preferred Strong communication skills with the ability to assist both technical and non-technical users Excellent problem-solving abilities and attention to detail Familiarity with IT service management platforms (e.g., ServiceNow, BMC Remedy) is an advantage Ability to work independently while also contributing effectively within a team Join us as a PC Technician and play a key role in supporting and improving our IT environment while delivering high-quality service to our users.