About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
We're looking for a Senior Specialist, Distribution Operations to support the day-to-day execution of content delivery across our distribution ecosystem. Reporting to the Senior Manager of Delivery Operations, you’ll help ensure titles, assets, and launches are delivered accurately, efficiently, and on time across multiple platforms and partners.
You’ll serve as an operational point of contact for a designated line of business, partnering cross-functionally across the content supply chain to support launch readiness, issue resolution, and delivery performance.
- Manage day-to-day distribution operations workflows, including order submissions, delivery tracking, readiness validation, and issue escalation
- Monitor and support launch readiness across platforms and distribution partners
- Review and remediate JIRA tickets, escalating issues as needed to ensure timely resolution
- Partner with Distribution Operations teams across lines of business to ensure consistency and operational alignment
- Collaborate with internal and external stakeholders across the content supply chain to support successful content delivery
- Help identify opportunities to improve operational processes, workflows, and delivery efficiency
- Support operational reporting, tracking, and execution related to distribution performance and launch delivery
We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.
About You
We get excited about candidates, like you, because...
- 2+ years of experience in digital media operations, content operations, distribution operations, or digital supply chain roles within streaming, entertainment, media, or technology companies
- Familiarity with digital content delivery workflows, platform readiness, metadata, and media asset management processes is required
- Strong organizational skills with the ability to manage multiple workflows and priorities simultaneously
- Excellent attention to detail and a proactive approach to issue resolution and process improvement
- Experience working cross-functionally with internal teams, external partners, and operational stakeholders
- Comfortable working in fast-paced environments with shifting priorities and tight deadlines
- Strong communication and collaboration skills with a service-oriented mindset
- Experience using operational tracking systems and tools such as JIRA, spreadsheets, or workflow management platforms
- Interest in streaming, entertainment, anime, or digital media is a plus
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
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Service. We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.