This position is responsible for the promotion and selling of the hotel's accommodation, conference, event and outlet spaces from initial enquiry to contracting. This will be achieved through sound lead acquisition, allocation, effective qualifying throughout the initial enquiry, delivery of comprehensive, accurate and customised proposals, and strong negotiation skills, whilst maintaining and supporting the customer relationship for the hotel. The position will consistently strive to develop strong relationships with new and existing clients, in order to increase overall revenue, drive lead generation, and support the Hilton Sydney as a market leader in groups, conference, and events.
The Sales Manager - MICE will maximise revenue opportunities in all areas of groups, conferencing and events by aiding with upsells and conversions, and further developing relationships and customer loyalty. This position is a key support for delivering heartfelt exceptional experiences to our guests and is responsible for the largest events held at the hotel.
What will you be doing?
As Sales Manager- MICE, you will be working within the Commercial team to seek new business opportunities, respond to enquiries, convert business, and maximise revenue. Each day will be different, with the following tasks being performed to the highest standards:
- Seek opportunities to increase sales and conversions
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel site inspections and entertaining
- Ensure the complete administration and execution of all planned events
- Participate in hotel promotional activities
What are we looking for?
A Sales Manager - MICE at Hilton Sydney is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Experience with events and exhibitions of 250 pax
- Excellent organisational and administration skills
- Positive attitude and excellent communication skills
- Commitment to delivering a high level of customer service
- Confident and professional telephone manner
- High level of IT skills Delphi FDC preferred
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Demonstrated 2 years previous experience working in a Groups, Conference & Events Sales role
- Knowledge of hotel property management systems
What will it be like to work for Hilton Sydney?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means
- A competitive industry wage with Sales Incentive Plan
Access to over 3000 free online learning courses via Hilton University. These include multi-leadership development platforms including LinkedIn
Learning, Ted Talks, Harvard Management Mentor, internal and external leadership development courses
- A monthly dry-cleaning allowance for your business wardrobe
- Laptop provided
Additional leave days after 2 years
- Food & Beverage discounts so you don’t just stay when you travel but also enjoy dining experiences
- Discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world
- Working alongside an experienced and dynamic leadership team in our flagship property, this role provides an exceptional opportunity for growth and Hilton career progression