Position: Service Desk Analyst (Ref: 18355) Location: Augusta, ME USA, 04333 Salary: $28.00/hr. Duration: 1 Years 1 Months 9 Days - Contract Openings: 1 Deadline: 05/28/2026 Description: ***Local Candidates Only ***Hybrid We are seeking a Service Desk Analyst. Roles: • Staff Service Desk queue to take incoming calls. • Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency. • Provides full user support for standard application software to meet user needs. • Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices. • Demonstrate flexibility to move between different teams if the need arises. • Tests and evaluates software and hardware products to determine applicability and value to operations. • Ability to perform work requiring a minimum of 50 lbs. and/or physical exertion may be required. • Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken. • Contribute to and help maintain a large knowledge base. • Understanding of customer relationship best practices • Demonstrated desire to exercise accountability in a professional manner. • Demonstrated ability to respond in a timely and effective manner to email and live messaging. • Understand the role of emotional intelligence in a technical service desk environment. Work Conditions: • Hybrid. • Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. • Will only consider local candidates within an hour radius of Augusta. • The work schedule is Sundays, Mondays, Tuesdays, Wednesdays, and Saturdays. • Candidate will have Thursdays and Fridays off. • Schedule is subject to change based on departmental needs Required / Desired Skills • Experience as a Service Desk Analyst or similar role Required - 1 Years • Desktop Support Required - 1 Years • Help Desk Support Required - 1 Years • Strong Customer Service skills Required - 1 Years • Windows 10 Required - 1 Years • Microsoft Office 365 Required - 1 Years • Experience with Active Directory and/or Azure is a plus Required - 1 Years