Join MSX International, a leading partner to top automotive OEMs and mobility companies worldwide. As a Service Process Coordinator, you will drive service excellence processes, enhance service experience, and support digital adoption initiatives. You will collaborate with cross-functional teams, travel to assigned dealerships, and conduct audits to ensure compliance with service process standards. The ideal candidate will have a diploma or degree in engineering, 5 to 7 years of relevant experience in the automotive industry, and strong analytical and process-oriented skills.
About the role
Diploma or Degree in engineering (Mechanical or Automobile) with 5 to 7 years of relevant experience in the automotive industry, specifically in service operations, service excellence or dealership process management.
Candidates with field experience, a willingness to travel frequently and strong analytical and process-oriented skills within the customer service domain will be preferred.
Technical Skills:
Proficiency in MS Office and analytical tools (MS Excel, MS PowerPoint, Macros, Power BI)
Key Competencies:
Process excellence, training & coaching and a continuous improvement mindset.
Strong communication, analytical abilities and effective teamwork skills.
Ability to multitask and deliver within stringent timelines.
Strong networking skills to interface with dealers and field teams for faster support.
Ability to grasp critical information quickly and develop logical & timely solutions.
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Flexibility and agility in dynamic work environments.
Additional Information
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Key missions
- Assurer la satisfaction maximale des clients en atteignant les indicateurs de performance clés grâce à la mise en œuvre efficace des processus d'excellence du service.
- Conduire l'adhésion aux processus d'excellence du service de bout en bout à travers tous les points de contact du service au sein des régions assignées.
- Collaborer avec des équipes interfonctionnelles pour améliorer l'expérience de service et l'efficacité opérationnelle des concessionnaires.