Join Snowflake as a Senior Support Engineer, where you'll play a key role in redefining the future of work. You'll develop business relationships, provide global support, manage technical issues, and actively participate in global projects. The ideal candidate will have a minimum of 5 years of experience in IT infrastructure support, strong troubleshooting skills, and experience with various applications. Enjoy comprehensive health insurance, retirement plans, and a flexible work schedule.
About the role
- To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work - We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results - You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact - Minimum of 5 + years experience supporting information technology infrastructure - Must be able to work a flexible schedule, including overtime and after-hours work - Active Directory Administration - Strong experience with Mac OS systems at the user level - Experience administering small-size corporate server rooms - Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow - Minimum of 2 years experience providing executive-level support - Office 365 Administration - Experience with change control policies and procedures - Google Administration - Jamf AdministrationKey missions
- Establish and maintain business relationships with other departments to ensure successful implementation and support of project efforts.
- Manage tickets within the ET Service Management Ticketing System (ServiceNow) and understand when to escalate priority issues.
- Develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support.