Join Okta as a Success Insights Manager, where you'll execute a scaled success strategy focused on delivering exceptional data-driven content to maximize customer value post-sale. You'll design and develop engaging content tailored to customer use cases, drive adoption and retention, and collaborate with cross-functional teams. This role offers the opportunity to shape a highly visible area of the business that directly impacts our bottom line.
About the role
- Ability to leverage an effective track record of success to positively influence program execution across teams - Bonus points if you have experience with Matik or related deck-automation tools - Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content - Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets - Demonstrate excellent communication skills (presentation, verbal and written) - AI/Automation Mindset: Proven ability to use data to build insight. Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows. Continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities - Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. to get the data and insights you need to successfully design, execute, and monitor programs - Display effective communication and team collaboration skills - Possess knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email, with demonstrated experience in prompt engineering for generating actionable insights and compelling content - Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred - Adaptability, flexibility in the face of changing business requirements and conditions - Experience in building enterprise SaaS adoption programs is desired - Knowledge in identity, security, access management, workflow, and/or developer-facing products - 5+ years of related experience - Prior experience managing digital success programs, as a growth product manager/marketer, or automating insightsKey missions
- Executer des programmes de réussite numérique, y compris la conception et le développement de contenu basé sur des données.
- Collaborer avec des équipes interfonctionnelles pour recueillir des informations et des retours d'expérience pour une amélioration continue.
- Utiliser des techniques d'IA pour analyser les données d'utilisation des produits et les performances des programmes.