Join Elastic, the Search AI company, as a Renewals Manager. In this individual contributor role, you will oversee enterprise customer renewals, drive long-term retention and growth, and manage a portfolio of enterprise customer accounts. You will engage proactively with customers, drive the complete renewal cycle, identify upsell opportunities, and build trusted relationships with customer stakeholders. You will also communicate renewal status and updates, partner cross-functionally with various teams, and stay informed on new product capabilities.
About the role
- Fluent in French and English - Knowledge of Salesforce (SFDC) and data management best practices - Ability to independently manage multiple renewal cycles and prioritize strategic engagements effectively - Proven success managing enterprise renewals or account portfolios in a SaaS subscription environment - Passion for technology, analytics, and open source solutions - Deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation - Excellent communication and relationship-building skills across technical and executive audiences - A customer-focused mindset with a proactive approach to creating value and identifying growth opportunities - Prior experience in a renewals-specific or enterprise account management role - Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions - Experience working in a data-driven, cross-functional environment with strong commercial ownershipKey missions
- Gestionar un portafolio de cuentas de clientes empresariales, involucrándose proactivamente al menos 180 días antes de la renovación para asegurar asociaciones continuas.
- Impulsar el ciclo completo de renovación, desde la previsión y negociación hasta el cierre, asegurando una experiencia fluida para el cliente.
- Identificar y calificar oportunidades de expansión y upsell durante las discusiones de renovación, colaborando con ejecutivos de cuentas y gerentes de éxito del cliente según sea necesario.