Join Boulevard, a company revolutionizing the salon and spa industry. As the Director of Payments & Risk Operations, you will lead the operational performance and scalability of our integrated payments platform. This senior position requires expertise in payments, fintech, and risk management, with a focus on building an AI-native payments operation. You will own the full lifecycle of payments operations, define core metrics, and partner with Product and Engineering to drive continuous improvement.
About the role
- Deep expertise in payments, acquiring, and/or risk underwriting, fraud, chargebacks, and transaction monitoring - Senior-level experience engaging with external partners (acquirers, processors) and cross-functional partnerships across Product, Engineering, Legal, and Compliance - Proven ability to lead operational evolution — moving teams from manual workflows to system oversight - 10+ years in operations, with 7+ years in payments, fintech, and/or risk; significant PayFac experience strongly preferred - Proven track record of owning portfolio-level performance with clear accountability for loss rates, approval rates, and operational efficiency - Demonstrated success building AI-native decisioning systems — agent workflows, rules engines, ML-assisted approaches — that improved outcomesKey missions
- Own the full lifecycle of payments operations, including onboarding, pricing, underwriting, monitoring, disputes, and support.
- Define and operate against core metrics related to payments performance, such as approval rates, loss rates, false positives, and time-to-decision.
- Lead a high-performing team across underwriting, risk, and compliance operations, evolving from manual processing to system oversight and exception handling.