Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As the Customer Support Training Lead, you will provide strategic leadership to the Servicing Training team, ensuring effective learning and development initiatives that support business objectives and foster employee growth. You will manage team performance, coordinate activities, and align efforts with Servicing Operations teams' priorities. Additionally, you will collaborate with stakeholders to identify growth opportunities and enhance team engagement.
About the role
You’re experienced — with several years in L&D or Training Operations with progressively increasing levels of responsibility.
You’re a leader — you have proven experience driving change and innovation in leadership roles.
You’re a problem solver — you identify impactful problems and ensure ownership and resolution.
You empower your team — you adapt your leadership style to coach and support team members and foster career growth.
You manage performance effectively — you set clear expectations, coach your team, and provide actionable feedback.
You’re a change champion — you embrace new solutions and drive process improvements, never settling for "good enough".
You make data-driven decisions — you confidently use data and key metrics to guide your team and enhance performance and impact.
You’re customer-focused — you provide clarity on customer needs and ensure team goals prioritise customer impact.
You communicate openly — you model inclusive leadership and encourage respectful and transparent communication.
You take ownership — you fully commit to your responsibilities, always striving to meet or exceed performance targets.
Additional Information
Please apply by submitting your CV and Cover Letter. In your cover letter, please answer the following questions:
Please note cover letter and CV must be submitted in English. Applications submitted in Portuguese will not be considered.
What motivates you to apply for this role?
How would you measure success in this role?
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Key missions
- Provide strategic leadership and oversight to the Servicing Training team, ensuring effective learning and development initiatives.
- Manage the performance of the Servicing Training team, guiding and directing them to meet organizational goals.
- Collaborate with stakeholders to identify and capitalize on growth and scalability opportunities in training programs.