Total Service Account Specialist

Join Wise, a global technology company on a mission to make international money transfers easier and more affordable. As an Account Specialist in São Paulo, you will manage a dedicated portfolio of high-volume business customers, focusing on retention and growth. You will provide tailored advice, address complex client issues, and collaborate with cross-functional teams. The ideal candidate will have a proven track record of account growth, industry fluency, and exceptional communication skills.

About the role

We are looking for a highly capable and experienced individual ready to strategically grow their portfolio and lead by example. Success in this role demands deep industry knowledge, exceptional communication (fluent in English), and a strong "get stuff done" execution focus.

The mindset & core competencies

• Customer-Centric focus: You possess the rare ability to balance daily execution with high-level empathy, ensuring the customer is present in every meeting and decision. We value creative thinkers who don’t just follow a script but use ingenuity to solve complex problems and drive long-term loyalty.

• Strategic & analytical thinking: You possess excellent problem-solving, analytical, and critical thinking skills. You'll make data-driven decisions and anticipate challenges, guiding effectively under pressure.

• Exceptional communication: Outstanding English communication skills to clearly explain complex concepts to both customers and internal team members.

• Attention to detail & compliance: Great attention to detail and a solid understanding of KYC principles. You can identify compliance-related red flags and behaviours, and actively guide your team in mitigating risks.

• Dynamic adaptability: The ability to thrive in a dynamic, fast-paced environment where priorities can shift, requiring agility in leading your team through varied tasks.

• Collaborativeness:  You will act as the customer´s voice within the company driving changes by taking feedback to the product team as well as talking to other teams in solving customer´s issues.
   

The experience & execution

• We're looking for someone who is ready to be hands-on and drive tangible results:

• Proven growth track record: You have a track record of successfully growing your accounts.

• Industry fluency: You're familiar with the business and financial services landscapes and understand how cross-border payments work for them today. You ensure your team stays informed about industry trends, market shifts, and competitors’ landscape, translating these insights into actionable strategies.

Nice to haves:

• Payments expertise: You have experience with domestic and cross-border payment systems (SEPA, FPS, SWIFT, and other local market payment schemes).

• Fluency in one or more of the following languages: Spanish, German, and/or French.

• Experience with Salesforce (CRM/case handling), Zendesk, Twilio, Looker/SuperSet, Confluence, and Slack.

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• High-growth experience: You've worked in a high-growth payments technical environment previously.

• Data driven: You are extremely comfortable working with operational, product, and financial data, and can "connect the dots" across them.

• Execution superpower: Getting stuff done is your superpower! You possess strong planning, problem-solving, and decision-making skills. You are deadline-oriented with great time and energy management.

• Hands-on & accountable: You are ready to go deep into the rabbit hole—whether it’s diving deep into data analysis, processes, or compliance. You are decisive and accountable, driving team results and empowering team members.

• Where You'll Be: We're looking for someone to join our team in São Paulo, Brazil!

• It's a hybrid role, so you'll get to spend time with the team in the office. 

• Work Eligibility: This role is for candidates who are already authorized to work in Brazil. 

Additional Information

Hiring Process:

1. Application review (CV) - Please submit your resume in English. Resumes in Portuguese will not be considered.

2. Take home test (written format)

3. Screening call with a member of the Talent Acquisition team

4. First interview with the team

5. Final interview with Hiring Managers

What’s in it for you:

• Salary range for this role: 11,000 - 13,000 BRL gross monthly 

• 🚀 RSUs in a rapidly growing company

• 💻 Flexible working model 

• 💪 An annual self-development budget

• ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually

• 🏝️ A paid 6-week sabbatical leave after four years 

• 💉Health insurance coverage.

Click here to learn more about the benefits that we offer at Wise.