Join Wise, a global technology company on a mission to make money movement and management easier and more affordable for everyone. As a Demand Manager, you will lead our Know Your Customer (KYC) and Customer Support (CS) initiatives, ensuring seamless communication and coordination between Product, Compliance, and Operations teams. You will be responsible for demand governance, pre-launch validation, demand prioritization, post-launch monitoring, workforce and financial integration, executive stakeholder partnership, and people leadership.
About the role
- 6–10 years in Operations, Workforce Management, Product Operations, or Program Governance.
- Experience operating in complex, multi-vertical environments.
- Experience managing cross-functional stakeholders.
- Experience in capacity planning or performance governance environments.
- Minimum 2+ years of people leadership experience.
- High ownership and accountability mindset.
- Strong Excel / modeling capability.
- Ability to quantify FTE and cost implications.
- Strong analytical and structured reasoning.
Desired Skills:
- SQL proficiency.
- Experience with BI dashboards.
- Familiarity with WFM lifecycle.
- Understanding of financial planning cycles.
Additional Information
If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English on or before 29th of May 2026.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Key missions
- Own structured demand intake framework across all servicing verticals, ensuring no demand driver is launched without formal intake and visibility.
- Lead validation of projected volumes and workload assumptions, partnering with Planning to quantify FTE and cost impact.
- Facilitate structured prioritization when capacity is constrained, quantifying trade-offs between compliance urgency, customer impact, cost, and operational risk.