Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As the Workforce Management Team Lead, you will oversee the tactical execution of workforce management, ensuring schedules are optimized and aligned with service, productivity, and cost objectives. You will lead a team of WFM specialists, drive continuous improvement, and contribute to the maturity uplift of the WFM operating model.
About the role
Workforce & Operational Expertise
Deep expertise in service level modelling, interval staffing logic, shrinkage dynamics, occupancy and productivity economics
Strong experience across both Scheduling and Intraday functions.
Proven exposure to high-volume, multi-site, or complex environments.
Strong WFM system and configuration knowledge.
Leadership & Governance Capability
Demonstrated people leadership experience.
Experience leading tactical and operational control functions.
Strong governance and process standardisation capability.
Ability to build structure in high-pressure environments.
Clear escalation and stakeholder alignment skills.
Analytical & Decision-Making Strength
Advanced Excel proficiency (minimum).
Strong scenario modelling and risk quantification capability.
Ability to interpret real-time data under pressure.
Experience with BI tools and/or SQL preferred.
Structured, calm decision-maker in volatile situations.
This role requires analytical leadership — not coordination alone.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Key missions
- Lead and develop a team of Scheduling and Intraday WFM Specialists, defining clear accountability boundaries and fostering a culture of data-driven decision-making.
- Own end-to-end schedule publication governance, ensuring schedules reflect approved capacity plans and comply with labor and contractual obligations.
- Act as the Workforce Command Center lead during operational disruption, owning structured workforce response to demand surges and system/tool outages.