At Hot Topic, we’re passionate about creativity and high performance. Our success comes from high-caliber teams that love our product and have a tenacious approach to learning. Supporting the HQ team, as well as our DMs and RDs out in the field, the HQ Help Desk keeps the business running by responding to telephone calls, email, and personnel requests. Researching and resolving technical problems as well as tracking and monitoring issues to ensure a timely resolution. This role reports into the SR. Manager DC and HQ Operations.
This role is based at our Headquarters in City of Industry, CA five (5) days per week.