NEED LOCAL CANDIDATES ONLY Job Title: Asset Management & End User Support Consultant (Business Analyst II) Location: Houston, TX (Onsite) Duration: 12-Month Contract Work Hours: Full-Time Job Overview: We are seeking an experienced Asset Management & End User Support Consultant (Business Analyst II) to support the day-to-day operations of End User Services within the Technology Services organization. This role focuses on managing the full lifecycle of IT assets, financial tracking, vendor coordination, and providing hands-on support for hardware and software deployments. The ideal candidate will bring a strong blend of technical asset management expertise and financial acumen, working closely with cross-functional teams including asset management, AV support, executive support, and infrastructure teams. This is a highly visible, onsite role requiring strong collaboration and end-user engagement. Job Description: The consultant will provide operational and financial management support across end-user services, including asset lifecycle management, contract and vendor oversight, budget tracking, and reporting. The role requires experience with enterprise tools such as ServiceNow and SAP, along with the ability to analyze data, manage procurement processes, and support end-user environments. This position also includes involvement in process improvements, SLA tracking, vendor compliance, and IT financial reporting, while ensuring accurate asset tracking and database integrity. Roles & Responsibilities: Asset Management & Operations • Manage full lifecycle of IT assets including procurement, deployment, tracking, and retirement • Maintain asset inventory accuracy and ensure database integrity • Support asset enhancements, audits, and lifecycle compliance • Generate reports on asset tracking, inventory, and utilization Financial & Budget Management • Support budgeting, forecasting, and cost tracking using SAP • Manage invoicing, purchase orders, and financial reporting • Perform cost flow analysis and track project financials • Maintain chargeback processes and financial documentation Tools & Reporting • Utilize ServiceNow for ticketing, asset tracking, and reporting • Use Excel for advanced reporting, data analysis, and dashboards • Generate operational and financial reports for leadership Procurement & Vendor Management • Support purchasing processes including requisitions and vendor evaluations • Conduct vendor reviews and ensure SLA compliance • Analyze contracts and ensure adherence to terms and billing accuracy • Assist in developing Statements of Work (SOWs) End User Support • Provide hands-on support for hardware/software deployments • Assist with new user setups and hypercare support • Support home-use programs and enterprise applications (e.g., Microsoft, McAfee) • Deliver occasional in-person end-user support ( 20 25%) Process Improvement & Collaboration • Identify opportunities for operational efficiency and automation • Collaborate with AV, executive support, and infrastructure teams • Participate in cross-functional initiatives and service improvements • Facilitate vendor and stakeholder meetings Required Qualifications & Certifications: Education: • Bachelor’s degree in Business Administration, Information Technology, or related field (or equivalent work experience) Experience: • Minimum 5+ years of experience in IT asset management, end-user support, or related domain • Experience supporting asset lifecycle processes and IT operations • Strong background in financial processes including budgeting and invoicing Preferred Certifications: • ITIL Foundation (preferred) • ServiceNow Certification (preferred) • SAP-related certification (a plus) Required Skills: Technical Skills: • Strong experience with ServiceNow (asset management, reporting) • Proficiency in SAP (budgeting, forecasting, procurement) • Advanced Microsoft Excel skills (reporting, data analysis) • Knowledge of O365 tools (Outlook, Excel, Teams) • Understanding of software license compliance (Microsoft, enterprise tools) • Familiarity with hardware, software, and IT asset lifecycle management Functional Skills: • Strong financial and business acumen • Vendor management and contract analysis • Procurement and purchasing processes • SLA monitoring and compliance tracking • Data analysis and reporting Soft Skills: • Excellent communication and interpersonal skills • Strong customer-focused mindset • Ability to work in a fast-paced, onsite environment • High attention to detail and organizational skills • Strong collaboration and stakeholder management abilities