Position: Field Support Analyst (Ref: 18398) Location: Mechanicsburg, PA 17055 USA Duration: 6 Months 23 Days - Contract Openings: 1 Deadline: 06/11/2026 Pay Rate: $30.81/hr. Description: ***100% Onsite We are seeking a Field Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues. This is not remote work and is 100% onsite. Description of Duties: • Main tasks will be familiarizing with Inbox/Support • Participate in trips for projects • Organizing network swaps • Working on standalone Win 10 general upgrades • Working to implement Opti-Text for the garment shops. • Troubleshoots, diagnoses, and resolves hardware, software, network and inter-connectivity issues. • Contracts technical staff or arranges for vendor service when necessary and follows up to ensure work is completed appropriately. • Services printers. • Restores data to file servers and workstations and re-configurations for the Local Area Network (LAN). • Coordinates networking, distributed systems, and data communications by selecting and allocating proper hardware, and programming applications. • Participates in network setups, including all hardware and software necessary for network operation and functionality. • Acquires, installs, and maintains hardware and software. • Installs network hardware, software and components according to installation standards to ensure operability. • Obtains approvals and supervisory clearance to install SAP, SCSC, E-mail, Internet, mainframe, etc. • Install newly revised software, such as operating systems, utilities, Internet, SAP, E-mail, etc. and other network software • Enters commands and observes system functions to verify correct system operation. • Modifies and manipulates group policy. • Installs, terminates, tests, and maintains all types of cables and wiring found in a networked environment. • Transfers user files and programs as needed or when an upgrade is performed. • Reviews and recommends hardware and software purchases and system integration/installation. • Works with users to determine needs and specify IT requirements. • Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software. • Provides definitions, testing, and documentation; and coordinates the purchase of hardware and software needed. • Prepares work statements for contractual support and utilizes departmental standards and policies in the procurement of IT-related equipment and services. • Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. • These include analyzing security services and directory services. • Develops and/or contributes to the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications. • Performs and annual inventory of all maintained computer equipment, software and peripherals. • Ensures the system is updated to reflect new equipment and equipment location changes. • Conducts formal and informal information technology training for users and provides training on use of hardware systems and software applications. • Participates in the development of training materials, manuals, bulletins, and other user aids. • When an employee receives new hardware and/or software more detailed training sessions are provided to assure ease of use. • Performs related work as required. Working Conditions: • Work hours: 8 AM - 4 PM (40 hours per week). • Management is flexible with regards to whether a contractor wishes to start their day at let’s say 7:30 AM. Required / Desired Skills • At least 3 years of relevant experience. (Required 3 Years)