Join Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Customer Service Administrator, you will provide first-level service support to customers, troubleshoot and resolve operational issues, and manage various administrative tasks. This role requires excellent communication skills, a creative problem-solving approach, and the ability to manage multiple assignments. Enjoy a flexible work model, endless learning opportunities, and a comprehensive rewards package.
About the role
Your profile:
The level of care and anticipation of needs we give requires an enthusiastic nature, imagination, and genuine respect for people. We’re dedicated to providing the level of customer service that attracts, maintains, and wins loyalty and recommendations. If you possess these qualities, you’ll shine here!
- You’ve previously worked in a similar role, working in a client-facing technical service environment
- You’re excellent on the phone, personable and confident in talking to customers
- You demonstrate creative problem-solving approach
- You’re organised, and can manage multiple, simultaneous assignments
- You’re self-motivated with the ability to work under pressure and to challenging deadlines
- Confidence is key – you’re able to deal efficiently with complaints and customer service issues
Additional Information
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Key missions
- Provide first level service support for all customers via telephone and email, troubleshooting and resolving operational issues.
- Keep the CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.
- Liaise with Service Engineers on day-to-day Service and Customer issues, communicate and coordinate with internal departments.